State Farm® Insurance Agent Marijane Billington

"Working with Paulina State Farm insurance agent was a great experience. She was friendly, welcoming, and always had a smile on her face. She took the time to listen to what we needed and worked with us to find the right coverage that fit our budget and met our needs. She was patient, knowledgeable, and made the entire process easy and stress-free. We truly appreciated her excellent customer service and would highly recommend her to anyone looking for insurance."

"Switching coverage was so easy with the help of Paulina. She helped answer my many questions and made me feel comfortable and supported through the transition. Would definitely recommend!"

"I had an excellent experience working with Stephanie L. Brown while securing homeowners insurance for my first home. Purchasing a home can be overwhelming, but Stephanie made the entire process smooth and stress-free. She worked directly with our closing team, coordinated everything efficiently, and took the time to walk me through all of my coverage options so I could make an informed decision.

She also helped us bundle our new homeowners policy with our existing auto policies, resulting in a great rate and excellent coverage. What stood out most was her communication and responsiveness. She was incredibly helpful, always available to answer questions, and ridiculously punctual with her responses. Every email, phone call, and request was handled quickly and professionally.

Stephanie's knowledge, attention to detail, and commitment to customer service made a significant difference during an important milestone for our family. She went above and beyond to ensure everything was handled correctly and on time. I highly recommend Stephanie L. Brown to anyone looking for an insurance agent who is knowledgeable, responsive, and genuinely invested in helping her clients. She is a tremendous asset to her company, and we look forward to working with her again in the future."

"I've recently switched my insurance over to State Farm and Paulina was a super awesome help in getting the coverage I needed for our vehicles. Her professionalism and customer service was above reproach. If you ever call the Billington State Farm office ask for her to assist you. I'm sure the others are just as good. You won't be disappointed."

"I had a great experience working with Paulina on my insurance and health coverage needs. She was professional, helpful, and incredibly informative throughout the entire process. Paulina took the time to answer all of my questions, explain my options clearly, and made everything easy to understand.
What stood out most was how fast and responsive she was while still making sure I felt comfortable and informed every step of the way. Her patience and willingness to help made a big difference.
I’m glad I chose State Farm and even more grateful to have had Paulina as my representative. I highly recommend her to anyone looking for excellent customer service and someone who truly cares about helping their clients. I will definitely be spreading the word!"

"Paulina was very friendly and helpful in setting up my policy as I needed"

"lappreciate all the help received by one of your agents who helped me gather all the information required for the coverage plan that I need according to my budget. Very grateful to Paulina for her cordiality and professionalism."

"Paulina was super nice and helpful getting us new bundle rates. Highly recommend this office :)"

"Paulina was a wonderful agent she understood my needs. Thank you so much state farm for having good agent."

""Hats off to Paulina, She is an excellent agent, Paulina was willing to work with me under my circumstances and lack of time.I felt free asking my thousand questions. I’m already recommending her and State Farm to my colleagues."

"Had a great experience here with Belicia and Stephanie; team is incredibly responsive and made the entire process seamless. Thanks."

"Paulina had so much life to her and her customer service was amazing, she truly made me feel like FAMILIES and she explained my policy very well. State Farm ❤️❤️❤️ thanks again for the help. If there is anyone that needs any insurance please go to the Wells Branch State Farm location in Austin , Tx trust me they are there to help you feel welcome."

"Paulina was great to work with! Getting a quote for my new car was quick, easy and a little cheaper than other companies I checked with! She answered all my questions and got back to me in a very timely manner. I feel like I was treated like family! Thank you!"

"“Great and very attentive service. I got car and life insurance, and I’m especially grateful to Belicia for guiding me through the whole process.”"

"Paulina provided outstanding service for both my auto and home insurance needs. She took the time to explain everything clearly and made sure I understood every step of the process. Her knowledge of the terms, coverage options, and overall workflow was impressive and really put me at ease. I highly recommend reaching out to her if you’re looking for someone who is patient, professional, and truly knows her stuff when it comes to insurance.

Paulina brindó un servicio excepcional tanto para mi seguro de auto como de casa. Se tomó el tiempo para explicarme todo con claridad y se aseguró de que entendiera cada paso del proceso. Su conocimiento sobre los términos, las coberturas y el funcionamiento general fue impresionante y me dio mucha tranquilidad. Recomiendo ampliamente contactarla si buscas a alguien paciente, profesional y realmente experta en temas de seguros."

"Belicia was such a great help !! Made the process very smooth. Recommend 10/10"

"Thanks Paulina ! Great sevice, very attentive and professional."

"Great experience and make it easy for me to move to a new insurance. 100% recommend"

"I had originally tried changing insurances and getting a quote a few months ago, but life happened and wasn't able to truly do anything till today. Paulina was great, she was patient with me and a joy to work with even with it being months since our last contact about it. She helped me get it all set up and paid for. She also answered all my questions. Definitely the best care insurance experience I have ever had!!"

"Belicia is a wonderful agent. She’s so helpful & friendly to talk with"

"UPDATED REVIEW - Tues. 02/03/2026
Today, I spoke with BELICIA for the 1st time. She was so positive, kind, and upbeat - in short, an absolute joy! 😊

Not only did she take care of my request immediately, she also offered me benefits that I didn't know existed and explained them thoroughly.

Simply put: It was an absolute pleasure doing business with her.

Just another reason that I'm STILL with State Farm...😊
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I have been a customer of the State Farm in Wells Branch for a little over seven years. Recently, Marijane Billington became the new agent, after the previous agent retired. I must say I was greatly pleased by her KINDNESS, professionalism and eagerness to help me figure out what was the best coverage for me, now that I've had a new life event. She even offered to review a mandatory new policy I was required to purchase with another carrier.

Barbara is still at this location, along with a new man named Chuck. He has a good sense of laid back humor.

I think working with Marijane and her team is going to be a great experience. She demonstrated that she really cares that I have adequate coverage and well-explained the reasons why. She made sense.

There's only one State Farm on the west side of IH35 on Wells Branch Pkwy. I took a chance on them after being with another insurance carrier for almost 15 years. State Farm saved me a substantial monthly amount with a bundle.

Check them out. You'll get a really warm welcome from people who care and TRULY great rates!"

"Marijane is well informed and extremely helpful. Has excellent listening and peoples skills."

"It was so nice working with someone like Paulina, she was very helpful and a very nice person, thank you so much Paulina, keep up the great work 💯"

"I worked with Stephanie Brown, and she was incredibly helpful and patient with me despite all the questions I had. I truly appreciated her support and will be referring everyone to her. Thanks again!"

"I had a great experience working with this agency. Belicia was incredibly helpful and efficient in getting my renters insurance policy updated to meet my property's requirements. I really appreciate how quickly she resolved everything. Highly recommended!"